Privacy policy

Effective June 2026.

Information we collect

When you contact us through this website, we collect the information you choose to provide — typically your name, phone number, email address, and any details you share about your situation. If you ask us to verify your insurance, you may also provide your insurance provider, member ID, and date of birth. We collect this information only to respond to you and, where requested, to check your coverage.

How we use your information

We use the information you submit solely to contact you about treatment, answer your questions, and verify benefits when you ask us to. We do not sell your information, and we do not share it with advertising or marketing partners.

Cookies & website analytics

We use privacy-conscious, aggregate analytics to understand how visitors use the site (for example, which pages are viewed and whether a call button was tapped). These measurements are counted in aggregate and are not used to build advertising profiles. We do not place advertising or social-media tracking pixels that would associate your visit to a treatment website with your identity.

HIPAA — your protected health information

If you become a client, your health information is “Protected Health Information” under the Health Insurance Portability and Accountability Act (HIPAA). We maintain administrative, physical, and technical safeguards to protect it, and we use and disclose it only as permitted by law — generally for your treatment, for payment, and for our health-care operations. You receive our full HIPAA Notice of Privacy Practices at intake.

42 CFR Part 2 — confidentiality of substance use disorder records

Records of the identity, diagnosis, prognosis, or treatment of any client maintained in connection with our substance use disorder program are further protected by federal law and regulations — 42 CFR Part 2. Generally, we may not tell anyone outside the program that you attend, or disclose any information identifying you as having a substance use disorder, unless you consent in writing, a court order requires it, or the disclosure is otherwise specifically permitted by 42 CFR Part 2 (for example, to medical personnel in a genuine emergency, or to report a crime on our premises or against our staff). Federal law and regulations do not protect information about a crime committed on program premises or against program staff, or reports of suspected child abuse or neglect made to appropriate authorities.

Your rights

You have the right to ask to see and receive a copy of your records, to request a correction, to ask how your information has been shared, and to request that we communicate with you in a specific way. To exercise any of these rights — or to ask a question or file a complaint — contact us using the details below.

Service providers

We use trusted third parties to operate this website and respond to inquiries (for example, website hosting and email delivery). Where these providers may handle protected health information on our behalf, we put appropriate agreements in place. Aggregate analytics tools receive only non-identifying, count-level information.

Data retention & security

We keep the information you submit only as long as needed to respond to you or to meet our legal and clinical record-keeping obligations, and we protect it with reasonable administrative, physical, and technical safeguards.

Children’s privacy

This website and our programs are intended for adults. We do not knowingly collect information from children through this site.

Changes to this policy

We may update this policy from time to time. The effective date above reflects the most recent version.

Contact us

For questions about this policy or your information, call (855) 736-7262 or email admissions@renaissanceranch.net. Our complete HIPAA Notice of Privacy Practices is available on request and is provided to every client at intake.